Account settings

Need help signing up, logging in or changing your account details?

15 articles in this collection
Written by Fi and Miranda

Quick fixes for common error messages

No fear, here's some first steps for solving messages that can appear on signing-up or logging-in

Written by Fi
Updated this week

I can't login to Perlego.

Need help logging into your Perlego account? Check out this article for common issues and solutions.

Written by Fi
Updated this week

University and course options

Wondering why we're asking you for your university and course?

Written by Fi
Updated this week

All I can see is a blank page!

Are you facing a blank page when logging in or signing up? Read on!

Written by Fi
Updated this week

How do I change my email address?

Are you wondering how to change the email address on your account?

Written by Fi
Updated this week

Are you seeing a geo-restriction when trying to log in?

Here's how to solve this common issue.

Written by Fi
Updated this week

How do I delete my account?

Read this article to see how you can delete your account.

Written by Fi
Updated this week

Signing up with a university/business link

How do I sign up for a subscription through my university or institution?

Been invited to Perlego from your uni or institution? Here's how to sign up for your Perlego subscription

Written by Miranda
Updated this week

How do I use my access code?

Have you been given an access code by your university or a student bundle? Read the below to find out how to use it!

Written by Fi
Updated this week

I have a code from my school but I cannot register.

Have you been given a code and link from your university but are struggling to register?

Written by Fi
Updated this week

My code doesn't work!

Read the below if you are using a code provided by your university or company and it is not working.

Written by Fi
Updated this week

I already have a Perlego account

If your university has given you a pass, but you already have a subscription you’re paying for, then follow this article for help:

Written by Fi
Updated this week

Are you being asked to enter your card details and select a plan?

If you’re trying to open an account provided by your university or company, and are asked to start a free trial, this article is for you.

Written by Fi
Updated this week

There is no option to cancel my subscription or delete my account.

This is for those whose accounts were provided by their university or institution.

Written by Fi
Updated this week

My license has been paused but I would still like to use Perlego.

Has your university or institution paused or revoked your license? Don't worry, you can still use Perlego!

Written by Fi
Updated this week