Account settings

Need help signing up, logging in or changing your account details?

15 articles in this collection
Written by Help and Miranda

Quick fixes for common error messages

No fear, here's some first steps for solving messages that can appear on signing-up or logging-in

Written by Help
Updated over a week ago

I can't login to Perlego.

Need help logging into your Perlego account? Check out this article for common issues and solutions.

Written by Help
Updated over a week ago

University and course options

Wondering why we're asking you for your university and course?

Written by Help
Updated over a week ago

All I can see is a blank page!

Are you facing a blank page when logging in or signing up? Read on!

Written by Help
Updated over a week ago

How do I change my email address?

Are you wondering how to change the email address on your account?

Written by Help
Updated over a week ago

Are you seeing a geo-restriction when trying to log in?

Here's how to solve this common issue.

Written by Help
Updated over a week ago

How do I delete my account?

Read this article to see how you can delete your account.

Written by Help
Updated over a week ago

Signing up with a university/business link

How do I sign up for a subscription through my university or institution?

Been invited to Perlego from your uni or institution? Here's how to sign up for your Perlego subscription

Written by Miranda
Updated over a week ago

How do I use my access code?

Have you been given an access code by your university or a student bundle? Read the below to find out how to use it!

Written by Help
Updated over a week ago

I have a code from my school but I cannot register.

Have you been given a code and link from your university but are struggling to register?

Written by Help
Updated over a week ago

My code doesn't work!

Read the below if you are using a code provided by your university or company and it is not working.

Written by Help
Updated over a week ago

I already have a Perlego account

If your university has given you a pass, but you already have a subscription you’re paying for, then follow this article for help:

Written by Help
Updated over a week ago

Are you being asked to enter your card details and select a plan?

If you’re trying to open an account provided by your university or company, and are asked to start a free trial, this article is for you.

Written by Help
Updated over a week ago

There is no option to cancel my subscription or delete my account.

This is for those whose accounts were provided by their university or institution.

Written by Help
Updated over a week ago

My license has been paused but I would still like to use Perlego.

Has your university or institution paused or revoked your license? Don't worry, you can still use Perlego!

Written by Help
Updated over a week ago