🏛️ Have a university or institution-provided subscription?
If your account is provided by a university or institution, there is no option to cancel. Your access will automatically expire after a year (unless stated otherwise).
However, if you'd like for your subscription to be cancelled right away, please reach out to the organisation that created your account and let them know you'd like to revoke your access.
Note: Your payment method is not linked to your account, so you will never be charged for an institution-provided account unless you chose to renew your subscription after your free access has expired. If you do this, then you'll be required to provide a payment method and agree to new terms and conditions.
💻 Are you on the website?
If you are on the app, you will need to log in to Perlego's website and follow the instructions from there.
Note: You can still cancel from your mobile browser, just not the Perlego app itself.
✉️ Try another email.
Logged in but can't see how to cancel? You may be logged into a secondary account that doesn't have an active subscription. Or, your active subscription might be linked to a different email address (perhaps with a spelling mistake or expired inbox).
Look for payment prompts: if you're asked to pay or 'reactivate' your subscription, you're currently in an account without an active plan.
If you'd like, you can delete this inactive account by going to the bottom of your Settings page and choosing 'Delete account'.
Check your email inboxes: search all your email accounts (including spam/junk) for emails from Perlego. Look for subscription confirmations or account notices. The email address getting these is probably the one linked to your active subscription.
Try logging in with different email addresses: if there isn't an account tied to the email you're trying to login with, then there will be an error banner that let's you know.
You will not create more accounts by trying different emails so long as you are selecting to login with them, rather than sign up/subscribe.
Review bank statements: your bank or credit card statements for Perlego payments might show the email address used for the subscription.
Can't find your subscription?
If you've tried the steps suggested above and still can't find the account linked to your active subscription, we're here to help! Please contact our customer support team. The more details you can give us, the faster we can help:
The email address(es) you might have used to sign up.
The full name on the account and/or payment method.
The date you were last charged.
The last four digits of the card used for payment.
The type of plan you signed up for (e.g., monthly, annual, semester).
Any receipt/invoice IDs from your bank statement.
Ask support
If you have any trouble cancelling, don't hesitate to get in touch with our customer support team by emailing [email protected] or using live chat.