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🤔 I don't see the Option to Cancel my Subscription
🤔 I don't see the Option to Cancel my Subscription

This is for those whose accounts were provided by their university or institution.

Updated over a week ago

📱 App

If you are on the app, you will need to log in to Perlego on a browser and follow the instructions at the beginning of this article.

Note: you can still cancel from your mobile browser, just not the Perlego app itself.

🏛️ University or Institution-Provided Subscription

If your account is provided by a university or institution, there is no option to cancel. Your access will automatically expire after a year (unless stated otherwise).

However, if you'd like for your subscription to be cancelled right away, please reach out to the organisation that created your account and let them know you'd like to revoke your access.

Note: Your payment method is not linked to your account, so you will never be charged for an institution-provided account unless you chose to renew your subscription after your free access has expired. If you do this, then you'll be required to provide a payment method and agree to new terms and conditions.

💙 Contact Support

If you have any trouble cancelling, don't hesitate to get in touch with our Customer Support Team via [email protected] or live chat (available Sunday-Friday 9 am - 8 pm GMT though hours may vary).

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