Subscriptions work a little differently if it's been given to you by your university, institution, or a partnered organisation.
Read through below if you're having trouble accessing your subscription or are getting any error messages.
I'm being asked to pay for a subscription
Make sure you are logging in using the correct email address and follow the login method associated with your institutional subscription (e.g., 'Continue with Google' for SSO accounts).
For uni or institutional accounts, the sign-up process is a little different so if you're being asked to pay, just follow the steps below and you'll be good to go.
Log in to your existing Perlego account from a browser.
Go to your Settings.
Scroll down to the bottom of the page.
Select 'Delete Account'.
Check your inbox affiliated with the organisation providing your subscription for an email from them including a special registration link and code.
Follow the link in said email and sign up from there.
If you haven't received an email, message your advisor, librarian, or an admin and let them know. I'm sure they'll be glad to resend.
I'm already paying for a subscription
Please reach out to our Support Team via email at [email protected] and include the following details:
Full name as it is on the existing account
Email address linked to the existing subscription
Name of university (or organisation/partnership)
Access code if you have it
We will then get back to you once your account has been transferred over or if we need any further information.
Once confirmed, you'll have access to the Perlego Library again, as well as all of your original notes, highlights, citations, and reading lists.
I've changed university or organisation
If you have a Perlego subscription linked to a previous organisation and would like to swap it to a new organisation, don’t create a new account yet (but don't worry if you already have)!
Email [email protected] with the following information:
Full name as it is on the existing account
Email address linked to the existing subscription
Name of new university (or organisation/partnership)
Access code if you have it
We will then get back to you once your account has been transferred over or if we need any further information.
Once confirmed, you'll have access to your Perlego library again, as well as all of your original notes, highlights, citations, and reading lists.
Note: We won't be able to update the email linked to your new account for you, but you can do that easily in your Settings once we've switched your account over.
Single sign-on
If your institution uses single sign-on (SSO), you'll be prompted to use your organisation credentials to log in instead of an existing Perlego password.
Contact support 💙
If you have any further trouble or questions, don't hesitate to get in touch with our Customer Support Team via [email protected] or live chat (available Sunday-Friday 9 am - 8 pm GMT though hours may vary).