Subscriptions work a little differently if it's been given to you by your university, institution, or a partnered organisation.
Read through below if you're having trouble accessing your subscription or are getting any error messages.
🤔 I've entered my email but I'm being asked to pay for a subscription
You’ll just need to
Delete the existing account you created, by heading to your ‘Settings’ and then the ‘Payment’ tab;
Then, go ahead and resubscribe with the link provided by your university or partner organisation - this should have been sent to you in an email.
🧑💻 I'm already paying for a subscription
Please reach out to our Support Team via email at [email protected] and include the following details:
Full name as it is on the existing account
Email address linked to the existing subscription
Name of university (or organisation/partnership)
Access code if you have it
We will then get back to you once your account has been transferred over, or if we need any further information.
Once confirmed, you'll have access to your Perlego library again, as well as all of your original notes, highlights, citations, and reading lists.
🔀 I've changed university or organisation
If you have a Perlego subscription linked to a previous organisation, and would like to swap it to a new organisation:
Don’t create a new account yet (but don't worry if you already have!)
Email [email protected] with the following information:
Full name as it is on the existing account
Email address linked to the existing subscription
Name of new university (or organisation/partnership)
Access code if you have it
We will then get back to you once your account has been transferred over, or if we need any further information.
Once confirmed, you'll have access to your Perlego library again, as well as all of your original notes, highlights, citations, and reading lists.
Note: We won't be able to update the email linked to your new account for you, but you can do that easily in your Settings once we've switched your account over.
🥇 Single sign-on
If your institution uses single sign-on (SSO), you'll be prompted to use your organisation credentials to log in instead of an existing Perlego password.
💙 Contact Support
If you have any further trouble or questions, don't hesitate to get in touch with our Customer Support Team via [email protected] or live chat (available Sunday-Friday 9 am - 8 pm GMT though hours may vary).