How to reactivate your subscription
Log in to your existing account
Tap on your user icon, or initial, in the top right corner
Tap āReactivateā
Select preferred plan (monthly, semesterly, or yearly)
Add your details again
Tap āReactivate planā
Frequently asked questions
Will all of my saved work still be there?
All past work (i.e. āWant to readā or āBookshelvesā) will remain the same as before cancelling your account.
When will I be charged?
On the day you reactivate your subscription.
Can I change my payment method when reactivating?
Yes! However if youāre having trouble updating your payment method or want to change your plan type, please email the support team at [email protected] and weāll get you set up.
What if my account reactivated unexpectedly?
It may have been that you paused your subscription instead of cancelling it. Contact us directly at [email protected] and we can help look into this for you.
My organisation-provided subscription is ending. How do I keep all of the saved progress on my account?
To transition from an organisation-provided account to a personal subscription under your existing account, follow these steps:
Wait for your organisation-provided subscription to end.
It will automatically expire when the free period ends, with no action required as no payment details are collected during the college partnership.
Use your existing login credentials to ensure all your books, notes, and personalised settings are retained.
Begin a personal subscription by clicking on a book you accessed previously. From there you'll be prompted to 'Reactivate' your subscription.
Choose your preferred plan type and follow the prompts to complete payment.
Note: if your account is under a student email you may want to consider updating it to a personal address for long-term accessibility.
What do I do if I have a discount thatās not working?
Before reactivating your subscription, reach out to [email protected] with a screenshot of the offer and weāll be happy to help!
š Contact us
If you have any feedback or suggestions, we always want to hear from you, so please get in touch via live chat (available Sunday-Friday 9 am - 8 pm GMT, though hours may vary) or our email, [email protected].