Good to know: This is a one-time guarantee. It only applies to the very first payment you ever make to Perlego, whether that's your only subscription, or a new one you start later, on the same account or a different one, after a previous subscription. Refunds are not automatic, so you must email us within those 14 days to request one.
How to request a refund
Check the eligibility criteria in Perlego's refund policy below.
If eligible, email [email protected] with your refund request, from the email address linked to your subscription.
To speed up the process, include:
Email address(es) you might have used to sign up
Full name on the account and/or payment method
Date you were last charged
Last four digits of the card used for payment
Type of plan you signed up for (e.g., monthly, annual, semester)
Receipt/invoice ID from your bank statement
Perlego's refund policy
To be eligible for a refund:
This must be the first payment you've ever made to Perlego. Renewals don't qualify, and neither does a subscription you start later, on the same account or a different one, once you've already had a first Perlego subscription.
You must email us within 14 days of that first payment. As long as you email within the window, your refund will be honoured, even if we reply after the 14 days have passed.
We can't issue refunds requested more than 14 days after your first payment.
If you no longer want to subscribe, cancel before your next payment date to avoid further charges. Find out how here: How to cancel your subscription
Refunds can only be processed to the same payment method used at the time of purchase, and usually take within 10 working days, depending on your bank's policies.
I haven't used Perlego in a long time, but I'm still being charged
Not using the service during a subscription period doesn't meet the criteria for a refund.
Subscriptions renew automatically, so it's worth setting a reminder before your next billing date if you're not actively using Perlego. You can cancel, pause, or contact us at any time.
Find out how to cancel here: How to cancel your subscription
Why can't you issue refunds after 14 days have passed since my first payment?
Perlego was created with the mission of making education affordable and accessible to all.
We want to make sure people like you can use Perlego, but we also need to ensure fair pricing for publishers and their authors. A significant share of every subscription goes directly to publishers.
This is why we can only offer refunds within 14 days of your first payment. If we offered refunds past this point, it would become too difficult for us to offer everything we do.
We try to make our pricing and charging process as clear and transparent as possible at every step:
Pick a plan page
'Payment details' page in your Account settings
Terms and Conditions, shown before you start a subscription
A confirmation email sent when your subscription starts
Reminder emails sent ahead of Semesterly and Annual plan renewals
If you'd like a refund after cancelling your subscription, and you're still within the 14-day window, email our support team or contact us on live chat.
If a refund has been processed and you want to reactivate your subscription, log into your account, select your user icon (or initials) in the top right corner, choose Reactivate Subscription, and confirm your details.
Learn more: Reactivating your subscription
How to prevent future unexpected charges
To avoid unexpected charges:
Manage your subscription actively: review your subscription status regularly and cancel before your next billing date if you don't want to continue. You'll keep access until the end of your current, already-paid billing period.
Contact support promptly: if you notice an unexpected charge or subscription issue, contact us straightaway so we can help resolve it.
Contact support 💙
If you need any help or have any additional questions, reach out via live chat or email [email protected]