Please note: refunds are not automatic.
How to request a refund
Review our refund policy below to check for eligibility
If eligible, email [email protected] with your request
To ensure a smoother process, please provide the following details:
Email address(es) you might have used to sign up.
Full name on the account and/or payment method.
Date you were last charged.
Last four digits of the card used for payment.
Type of plan you signed up for (e.g., monthly, annual, semester).
Receipt/invoice IDs from your bank statement.
Perlego's refund policy
If you are new to Perlego and decide it isn’t for you, email [email protected] within 14 days of your first charge, from the email address linked to your subscription, and our support team will be happy to refund your subscription fee.
This applies to the following cases:
The 14-day money-back guarantee applies to first-time purchases only, not renewals.
You must contact us about your charge within 14 days of your first payment (we'll aim to respond and issue your refund as soon as possible, as long as you've emailed us within those 14 days, your refund will be honoured).
We are unable to issue refunds for payments more than 14 days after your first payment.
If you've decided you'd no longer like to subscribe to Perlego, please cancel your subscription before your next payment to avoid any unwanted charges. Find out how to cancel your subscription here: How to cancel your subscription
Refunds can only be processed to the same payment method used at the time of purchase.
Refunds are usually processed within 10 working days, depending on your bank’s policies.
I haven't used Perlego in a long time, but I'm still being charged
Unfortunately, not using the service during a subscription period does not meet the criteria for a refund.
You are responsible for managing your subscription(s), including cancelling, pausing, or getting in touch with us for support.
Find out how to cancel here: ✖️ How to cancel your subscription and delete your account
Why can't you issue refunds after 14 days have passed since my first payment?
Perlego was created with the mission of making education affordable and accessible to all.
We want to make sure that people like yourself can use Perlego but we also need to ensure a fair price for both publishers and their authors. To achieve this, we pay 65% of every subscription to the publisher.
This is why we are only able to issue refunds within 14 days of the first charge. If we offered refunds past this point, it would become too difficult for us to offer all that we do.
We try to make our pricing and charging process as clear and transparent as possible across various steps of the process:
Pick a plan page
'Payment details' page in your Account settings
Terms and Conditions that are required before starting a subscription
Confirmation email sent out at the start of the subscription
Refunds are not automatic; if you'd like a refund after you've cancelled your subscription, please email our support team or speak to us on live chat.
If a refund has been processed and you wish to reactivate your subscription, you can do so by logging into your account, tapping on your user icon, or initial, in the top right corner, selecting Reactivate Subscription, and confirming your details.
Learn more about reactivating your subscription here: 🔄 Reactivating your subscription
How to prevent future unexpected charges
To minimise any issues related to subscription charges, consider the following best practices:
Manage your subscription actively: review your subscription status regularly, and ensure you cancel before the next billing date if you do not wish to continue using the service. You'll still have access until the end of your current and already paid billing period.
Contact support promptly: if you notice any unexpected charges or subscription issues, reach out to Customer Support immediately to resolve the situation and explore your options.
Feedback and further support 💙
If you think there is anything more we can do to make this even clearer for others, please send us a message at [email protected] or via our live chat feature. Thank you!