Read how to cancel your subscription and delete your account with additional info on refunds, reactivations, and accounts provided by institutions.
IMPORTANT: Cancel on the website only. You cannot cancel in the app due to app store regulations.
Step by step for cancelling your Subscription
Click the blue square with your first initial in the top right corner
Select 'Settings' from the dropdown
Click the 'Payment' tab
Click on the 'Cancel Subscription' button
'Confirm Cancel'
✉️ Check your email to make sure you've received confirmation of the cancellation
Refunds
Refunds are not automatic and can only be processed by our Customer Support team. Provided you are within our 14 day refund policy, we're happy to offer a refund 😊.
If you think you're eligible for a refund, please get in touch via live chat or email at [email protected].
Notes about cancelling
✉️ Check your email for further confirmation.
If you haven't received an email from us, please reach out to our Customer Support Team and they'll be happy to confirm if your subscription has been cancelled.
Will NOT be charged after cancelling your subscription
Will still have access to your library until the end of your paid billing cycle, so you don't miss out on the time you already paid for
For example, if your payment is due on the 13th of each month and you cancel on January 14th, you will still have access to your subscription until February. 12th
If you'd like to cancel your subscription with immediate effect, please reach out to our support team at [email protected]
We recommend cancelling your subscription before your next payment to avoid any unwanted charges.
Payments will automatically be taken at the start of each billing cycle until your subscription is cancelled.
Learn how to Pause your Subscription for just 1 month
Access to my Notes, Highlights, and Workspaces
Sign back in on a browser anytime to access your Library, save books, add to Workspaces, and reactivate your subscription. While cancelled you will not be able to continue reading any book on Perlego.
Once you reactivate, your saved notes, highlights and so forth will all be there as you left them 📚🔏
To reactivate your subscription, all you need to do is log into your account, click reactivate in your settings and confirm your payment details.
❗ Note: if you delete your account after cancelling, you will lose all of your saved account data, and this will not be recoverable.
No option to cancel?
This is either because you are on the app or your account is being freely provided by a university or institution.
📲 App
If you are on the app, you will need to log in to Perlego on a browser and follow the instructions at the beginning of this article.
You can still cancel from your mobile browser, just not the Perlego app itself.
OR
🏛️ University or Institution-Provided Subscription
If your account is provided by a university or institution, there is no option to cancel. Your access will automatically expire after a year (unless stated otherwise).
However, if you'd like for your subscription to be cancelled right away, please reach out to the organisation that created your account and let them know you'd like to revoke your access.
Note: Your payment method is not linked to your account, so you will never be charged for an institution-provided account unless you choose to renew your subscription after your free access has expired. If you do this, then you'll be required to provide a payment method and agree to new terms and conditions.
🗑️ Delete Account
After you've cancelled your subscription, you can delete your account from your settings.
Go to the 'Payment' tab of your settings
Make sure your subscription is cancelled first
When you no longer have an active subscription, the option to 'Delete account' will appear in place of the cancellation button
Click on 'Delete account'
Once your account has been deleted you won't be able to reactivate your account but you can subscribe to Perlego again.
Note: If you delete your account after cancelling, you will lose all of your saved account data, and this will not be recoverable.
💙 Contact further support
If you have any trouble cancelling, don't hesitate to get in touch with our Customer Support Team via [email protected] or live chat.
Available Sunday - Friday 9 am - 8 pm (GMT), though hours may vary due to being a very small but growing team.