Security is important to us and so is your confidence in our library. That’s why we added this extra security feature to help verify and keep your account safe and private.
🗒️ Please note: this step will only be required the first time you log in to Perlego on a new device and will reset when VPNs are used, cache and cookies are cleared, or if you’re using a private browser.
How it works
When logging into Perlego, you'll be prompted to verify your identity through a confirmation code sent to your registered email address. Enter your email and password as usual, and the system will notify you that a verification code is being sent.
Login to prompt confirmation code
2. Check inbox
💡 Remember to check your spam or junk folders if you don't see it in your primary inbox.
3. Enter confirmation code
Can’t find code
Check any spam or promotional folders in your inbox to see if it’s ended up there by mistake.
Try searching ‘Perlego’ or ‘Verify new device login.’
Add ‘[email protected]’ to your safe senders list if it isn’t already and try again
Make sure your inbox is not full
If you have marked us as spam in the past, you may need to contact your mail provider directly
If your inbox is being managed by an organisation, please ask your IT team to whitelist our email domain
ISP Block or Spam notifications
It’s possible your organisation's mail servers are blocking emails from Perlego. This is known as ISP Block. ISP Block means that the message was sent by Perlego but rejected by your receiving mail provider and not delivered to the recipient. Most commonly, an ISP Block happens due to a local policy by the receiving mail server, which will be managed by your IT team.
There are two options that can resolve ISP Block:
Request your IT team add [email protected] to your safe senders list within your organisational policy, so that it applies across all users on your mail server.
Whitelist the outbound IP addresses for our mail delivery provider, Postmark.
If your IT team needs more information about the ISP block, you can request we share the full bounce error details with them.
Code is invalid or has expired
The confirmation code expires 15 minutes after it has been prompted. If your code has expired, you can request a new one via the login screen. Be sure to use it promptly after receiving it to avoid repeated expirations.
You will also need to remain on the same login flow for the code to work. It is okay to move between tabs. However, navigating away on the login page and coming back to it will prompt a new code, making the previous one invalid.
Please try again and refresh your inbox after a minute to make sure you’re using the latest code.
No access to email
No problem! We can help change it for you.
Get in touch with us through live chat or by emailing [email protected] for assistance updating the email address on your account.
So that we can help you as quickly as possible, please include the following details in your message:
Name on account
Email currently linked to your account
Email you’d like to update it to
Last 4 digits of payment method on account
🗒️ Note: if your account is managed/provided by an organisation (i.e. school or work), you will need to reach out to your organisation's admin or IT team directly to make any changes to your account.
💙 Contact support
If you need any help or have any further questions, please contact us via live chat (available Sunday-Friday 9 am - 8 pm GMT, though hours may vary) or our email, [email protected].