This error usually shows when the system detects that Perlego has been used in two different countries at the same time.
Common Causes of Geo-Restriction Errors
Simultaneous usage from different countries: If your account is accessed from two different countries at the same time, it may trigger a geo-restriction error.
VPN usage: Using a VPN can cause Perlego to detect conflicting locations, leading to access issues.
Step-by-Step Troubleshooting Guide
Log out of Perlego on all devices: Ensure you are logged out of your account on every device where it is currently active.
Disable any VPN: Turn off any VPN services you are using to avoid location conflicts.
Wait for the system to reset: Allow the system some time to reset. This process typically takes a few minutes but may take up to two hours in some cases.
Log back into your account: Once the reset period has passed, log back into your Perlego account.
Additional Troubleshooting Steps
If you're still having issues....
Clear your browser cache and cookies.
Use an incognito or private browsing window.
Disable any browser extensions.
Try accessing Perlego using a different browser.
Restart your device.
Ensure your operating system and browser are up to date.
Contact support
For the fastest help, chat with Fin — our AI assistant — from any page in our Help Centre. Fin can answer common questions and guide you to the right next step.
If you need direct human support, email us at [email protected]