Here are a few common log-in issues and how to fix them:

1. I forgot my password 

  • Go to the Password Reset page

  • Enter the email you used to sign up

  • Check your inbox - You should shortly receive an email with subject line 'Password Reset'

  • Copy the code in the email and paste it in the box

  • Create a new memorable password 

2. I didn't receive the Password Reset email

Possibility 1: The 'Password Reset' email may have ended in your 'Promotions', 'Updates or 'Spam' folders in your email provider. Have a look there to see if you can find it.

Possibility 2: If you can't find the 'Password Reset' email anywhere, it might have been sent to another email address altogether. Check your other email addresses in case it ended up there.

If you're still having trouble logging into your account let us know on Chat and we'll figure it out together 🙂

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