Here are a few common log-in issues and how to fix them:
1. I forgot my password
Go to the Password Reset page
Enter the email you used to sign up
Check your inbox - You should shortly receive an email with subject line 'Password Reset'
Copy the code in the email and paste it in the box
Create a new memorable password
2. I didn't receive the Password Reset email
Possibility 1: The 'Password Reset' email may have ended in your 'Promotions', 'Updates or 'Spam' folders in your email provider. Have a look there to see if you can find it.
Possibility 2: If you can't find the 'Password Reset' email anywhere, it might have been sent to another email address altogether. Check your other email addresses in case it ended up there.
3. My password isn't being recognised
We've just found a small bug that's causing issues with passwords that include a + or - symbol. While we're looking into this, please reset your password and avoid using +/- symbols in your new password 🙏
💙 Contact Support
If you have any further trouble or questions, don't hesitate to get in touch with our Customer Support Team via [email protected] or live chat (available Sunday-Friday 9 am - 8 pm GMT though hours may vary).