App and book download issues

Are you experiencing some issues downloading books or technical issues with the app?

Updated over a week ago

Are you experiencing any of the following?

  • book downloads are failing

  • book is persistently in the 'downloading' phase

  • the app is being generally quite slow

If so, here are some tricks that may help get it working again:

  1. It may sound silly - but try reinstalling the app! This simple 'turn it off and on again' tactic often helps.

  2. When downloading books, keep the Perlego app open and your screen unlocked. Downloads will pause if your device is idle for more than one minute.

Please note, if you have downloaded a book on one device, it won't automatically download onto another device.

If the above still doesn't help then feel free to get in touch with us at [email protected] or via the website live chat with the following information:

  • details about the issue

  • book(s) affected

  • the app version

  • your device and OS version info

Thank you!

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