Sometimes, our Customer Support Team might ask you for a screenshot or screen recording to help us identify any issues and better help you.
Here are the steps you need to do that!
๐ฒ Android
Screenshot
Press the Power and Volume down buttons at the same time
or
If that doesn't work, press and hold the Power button for a few seconds
Tap Screenshot
Screen Recording
Swipe down twice from the top of your screen
Tap Screen record. You might need to swipe right to find it
Choose what you want to record and tap Start. The recording begins after the countdown
To stop recording, swipe down from the top of the screen and tap the Screen recorder notification
๐ฒ iPhone
Screenshot
Press the side button and the volume up button at the same time
Quickly release both buttons
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen
Tap the thumbnail to open it or swipe left to dismiss it
Screen Recording
Go to Settings > Control Center
Tap the Add button next to Screen Recording
Open Control Center on your iPhone, or on your iPad
Tap the gray Record button
Exit Control Center to record your screen
To stop recording, open Control Center, then tap the red Record button
๐ป Mac
Shortcuts:
Screenshot: press CMD, Shift, 3 at the same time
Screen Recording: press CMD, Shift, 5 at the same time and press record
Manual
To take a screenshot or recording, open Launchpad, then search and select 'Screenshot'
Use the toolbar at the bottom of the screen to select what area to screenshot or record
Select where to save the capture in More Options
Once you've selected what/where to capture, click Capture for a screenshot or Record for a screen recording
๐ป Windows
Screenshot
Press Ctrl + PrtScn keys
The entire screen changes to gray including the open menu
Select Mode, or in earlier versions of Windows, select the arrow next to the New button
Select the kind of snip you want, and then select the area of the screen capture that you want to capture
Screen Recording
Press Windows Key, Alt, R at the same time