Sometimes, our Customer Support Team might ask you for a screenshot or screen recording to help us identify any issues and better help you.
Here are the steps you need to do that!
Android
Screenshot
Press the Power and Volume down buttons at the same time.
If that doesn't work, press and hold the Power button for a few seconds. Then tap Screenshot.
Screen Recording
Swipe down twice from the top of your screen.
Tap Screen record. You might need to swipe right to find it. ...
Choose what you want to record and tap Start. The recording begins after the countdown.
To stop recording, swipe down from the top of the screen and tap the Screen recorder notification.
iPhone
Screenshot
Press the side button and the volume up button at the same time.
Quickly release both buttons.
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen.
Tap the thumbnail to open it or swipe left to dismiss it.
Screen Recording
Go to Settings > Control Center
Tap the Add button next to Screen Recording.
Open Control Center on your iPhone, or on your iPad.
Tap the gray Record button. ...
Exit Control Center to record your screen.
To stop recording, open Control Center, then tap the red Record button.
Mac
Shortcuts:
Screenshot: press CMD, Shift, 3 at the same time
Screen Recording: press CMD, Shift, 5 at the same time and press record
Manual
To take a screenshot or recording, open Launchpad, then search and select 'Screenshot'
Use the toolbar at the bottom of the screen to select what area to screenshot or record
Select where to save the capture in More Options
Once you've selected what/where to capture, click Capture for a screenshot or Record for a screen recording
Windows
Screenshot
Press Ctrl + PrtScn keys
The entire screen changes to gray including the open menu.
Select Mode, or in earlier versions of Windows, select the arrow next to the New button.
Select the kind of snip you want, and then select the area of the screen capture that you want to capture.
Screen Recording
Press Windows Key, Alt, R at the same time.