๐Ÿ“ธ How to take a Screenshot or Recording

Help us help you as quickly as possible

Updated over a week ago

Sometimes, our Customer Support Team might ask you for a screenshot or screen recording to help us identify any issues and better help you.

Here are the steps you need to do that!

๐Ÿ“ฒ Android


  1. Press the Power and Volume down buttons at the same time


  1. If that doesn't work, press and hold the Power button for a few seconds

  2. Tap Screenshot

Screen Recording

  1. Swipe down twice from the top of your screen

  2. Tap Screen record. You might need to swipe right to find it

  3. Choose what you want to record and tap Start. The recording begins after the countdown

  4. To stop recording, swipe down from the top of the screen and tap the Screen recorder notification

๐Ÿ“ฒ iPhone


  1. Press the side button and the volume up button at the same time

  2. Quickly release both buttons

  3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen

  4. Tap the thumbnail to open it or swipe left to dismiss it

Screen Recording

  1. Go to Settings > Control Center

  2. Tap the Add button next to Screen Recording

  3. Open Control Center on your iPhone, or on your iPad

  4. Tap the gray Record button

  5. Exit Control Center to record your screen

  6. To stop recording, open Control Center, then tap the red Record button

๐Ÿ’ป Mac


  • Screenshot: press CMD, Shift, 3 at the same time

  • Screen Recording: press CMD, Shift, 5 at the same time and press record


  1. To take a screenshot or recording, open Launchpad, then search and select 'Screenshot'

  2. Use the toolbar at the bottom of the screen to select what area to screenshot or record

  3. Select where to save the capture in More Options

  4. Once you've selected what/where to capture, click Capture for a screenshot or Record for a screen recording

๐Ÿ’ป Windows


  1. Press Ctrl + PrtScn keys

  2. The entire screen changes to gray including the open menu

  3. Select Mode, or in earlier versions of Windows, select the arrow next to the New button

  4. Select the kind of snip you want, and then select the area of the screen capture that you want to capture

Screen Recording

  1. Press Windows Key, Alt, R at the same time

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