Step by step
Go to the Subscription tab in your account settings on the website (Note: this setting is not accessible from the app)
Tap the dropdown next to Manage
Select Change billing cycle
Choose your preferred billing frequency (monthly, semesterly, or yearly)
Select Change billing cycle to confirm
What happens next?
Active subscriptions
You’ll be taken back to your account settings and a message at the top of the page will appear confirming that we’ve received your request and will get that sorted for you in the next 48 hours.
Changing to a longer-term plan: we will deduct the remaining balance of your last payment from the total so you are not overcharged.
Changing to a shorter-term plan: we will deduct the remaining balance of your last payment from the total and if there is any balance leftover, we will apply it as credit to be deducted from future payments until it zeroes out.
Reactivating
Your new plan will begin right away.
Once processed, we'll send you an email to confirm the details of your new plan 🎉
💙 Contact support
If you have any further trouble or questions, don't hesitate to get in touch with our Customer Support Team via live chat or by emailing [email protected]