How to switch plans
Go to the Subscription tab in your account settings on the website (Note: this setting is not accessible from the app)
Tap the dropdown next to Manage
Select Switch plan
Choose your preferred plan (Complete or Essential)
Select Confirm switch to confirm
Need any help deciding? Learn more: Plans, pricing, and billing
What happens next?
Direction of Change | Access & Timing | How Billing is Managed |
Essential → Complete | Access to the Complete plan is immediate. | Any remainder from your last payment is deducted from the new total so you won't be overcharged. |
Complete → Essential | Takes effect at the start of your next billing cycle. You retain Complete access until then. | No immediate charge. Charged at the start of your next billing cycle. |
No option to change plans?
This either means your plan is associated with a partner or you are on a legacy account.
Legacy Subscribers
If your subscription was created before November 2025 and is still active, you are considered a legacy subscriber and are on our older access model.
This means you will not see the standard option to switch between Essential or Complete plans directly through your account settings, but you’ll still see the option to change billing cycles.
Would you like to be switched over to the Essential or Complete plan? To do so you will need to cancel your subscription. You’ll keep access until your current billing cycle ends. After that, select your new chosen plan to reactivate.
Partnered Subscribers
To switch, you first need to ask an admin to revoke your current access. If you’re not sure who to ask, email customer support at [email protected]
💙 Contact support
If you have any further trouble or questions, don't hesitate to get in touch with our Customer Support Team via live chat or by emailing [email protected]