Good to know
Chat with Fin — our virtual assistant from any page in our Help Centre.
Average first response time: within 48 business hours.
To help us better help you, reach out from the email associated with your account and include as many relevant details as you can.
Chat with Fin — our virtual assistant 💬
Start a live chat conversation with Fin, directly from any page in our Help Centre.
Fin can:
Answer common questions (like login, subscriptions, and reading issues)
Guide you to the right Help Centre article or next step
Collect the details we need to help you faster
If further help is needed, Fin will connect you with a human representative.
Email us ✉️
Email us ✉️
You can contact our support team at [email protected]. Our AI assistant, Fin, sends the first reply, so you'll hear back straight away.
If you'd rather speak to a person, just mention "human" in your email and Fin will pass your query on to a member of our support team 👋
What our support team can help with ✅
Our team is happy to help you with things like:
Account & login support (including university/institution access issues)
Subscription, billing, refunds, and cancellations
Technical issues (books not loading, error messages, downloads failing, app performance)
Book availability questions (e.g., unavailable in your region, no longer available, requesting a title)
Accessibility support and feedback
What our support team cannot help with 🚫
To set expectations, there are some things we can’t do — usually due to platform limitations, publisher rights, or copyright rules:
Academic tutoring (e.g., answering questions from a textbook, completing assignments, or verifying citations for you)
Changing publisher rights restrictions (e.g., making a region-restricted title available immediately)
Exporting Perlego books to other formats/devices, or providing downloadable files outside the app
Changing copy limits (copying is limited to 10% per book, and we can’t reset or override this)
Self-serve guides 📚
You may find a quicker answer in one of these guides:
Note: we currently do not offer phone support. This helps us respond more efficiently and accurately through our digital channels.