Steps to receive your invoices and receipts
Contact the Perlego support team by emailing [email protected].
Provide your account details and state that you'd like to set up automatic forwarding for your receipts and invoices.
Specify if you want this to be an ongoing service or a one-off request.
Wait for a confirmation email once the setup is complete.
Once done, the documents will be sent to the email address registered to your account. Each receipt will also include a link to download a detailed invoice.
Currently, you cannot download invoices directly from your account settings. However, we can send them to you on a recurring basis, usually around 1-3 days of receiving your latest payment, if you request this through customer support.
Managing multiple accounts
If you have more than one Perlego account, you can request to receive invoices and receipts for each one. The documents will be forwarded to the email address associated with each account, helping you keep your financial records organised.
Tax clarifications
For customers whose billing details are outside of the US and Canada, no taxes are currently applied to your invoices.
United Kingdom: Our product is considered to be zero-rated for VAT purposes, which means no VAT will be applied to your invoice.
Other jurisdictions: For customers based outside of the UK, US, or Canada, applicable VAT (or equivalent indirect tax such as GST/IVA) may be applied in line with the local rules and policies of that jurisdiction.
This approach ensures compliance with local tax authority requirements and supports our commitment to operating responsibly and transparently.
For more information, click to read this article.
Contact support
If you have any further questions or issues, please contact Perlego's support team via live chat or by emailing [email protected]