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🗑️ Clear Cache and Cookies

Step-by-step of how to clear your cache and cookies.

Updated over a week ago

Chrome

  1. Go to an open or new window and click the 3 vertical dots in the top right corner

  2. Click More Tools > Clear Browsing Data

  3. Choose how far back you want your browsing history cleared (we'd suggest 'All Time')

  4. Check the boxes next to 'Cookies and other site data' and 'Cached images and files'

  5. Click Clear Data

Firefox

  1. Go to an open or new window and click the 3 vertical lines in the top right corner

  2. Select Settings -> Privacy and Security panel on the left

  3. Scroll to the Cookies and Site Data section

  4. Click Clear Data

  5. Check the boxes next to 'Cookies and Site Data' and 'Cached Web Content'

  6. Click Clear

Safari

  1. In the Safari app on your Mac, choose History in the tab at the top of the screen and then Clear History

  2. Choose how far back you want your browsing history cleared (we'd suggest 'All Time')

  3. Click Clear History

Next steps, if you're still having trouble

If you haven't already, please send the following to the Customer Support member assisting you and we can take it from there to get this sorted for you:

  1. Any error messages you see

  2. Date & Time (with timezone) you last attempted to sign up

  3. Screenshot or screen recording of the issue

  4. Device Model Name & Version

P.S. If you have any thoughts on how this article could be more of help to you, please let the Customer Support member you're chatting with know and we'll be glad to look into it!

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