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🤕 There's an issue with a Book
🤕 There's an issue with a Book

Read the below and follow the steps to get this sorted out as quickly as possible.

Updated over a week ago

Are you experiencing any issues with a book? This could be from the book not loading, to images being misplaced or illegible font. 

As a few first troubleshooting steps, you can try:

  • logging out on all devices and then logging back in

  • clearing your cache and cookies - or trying in a new incognito tab on your browser

  • disabling any VPN or browser extensions

  • opening the book in a different kind of browser (e.g. FireFox, Safari)

  • opening the book on a different device (in the app is helpful too)

  • opening the book on a different network connection (WiFi or cellular)

  • restarting your device

We also suggest checking that your operating system and browsers are up to date with the latest versions for the best performance.

Whatever the case, if you could let us know the following details, this will help our tech team investigate what's happening and try to prevent this from happening in the future.

Here's what to send us:

  • the book name 

  • the browser/device you are accessing the book on 

  • a screenshot of the error if possible (this helps us figure out exactly what you're looking at) 

💙 Contact Support

If you have any further trouble or questions, don't hesitate to get in touch with our Customer Support Team via [email protected] or live chat (available Sunday-Friday 9 am - 8 pm GMT though hours may vary).

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