If you encounter the message "We are having trouble verifying if you are a human," it means the system has detected a potential security issue.
Common causes
A book has been open for a prolonged period of time: extended sessions without activity can trigger this message.
Multiple books have been opened in quick succession: rapidly switching between books can prompt the system to respond with this error.
Using a VPN: a VPN can sometimes interfere with Perlego’s verification process, causing this error to appear.
Steps to resolve
If you receive this error, follow these steps:
Clear your browser’s cache: for the first two scenarios (prolonged sessions or rapid book access), clearing your cache often resolves the issue.
Disable your VPN (if applicable): if you are using a VPN, try turning it off and refreshing the page to see if it resolves the issue.
Seek additional assistance: if clearing your cache and disabling your VPN do not resolve the problem, further troubleshooting may be required. Contact Perlego support for additional assistance.
By following these solutions, most are able to resolve the error promptly and continue using Perlego without interruptions.
💙 Contact Support
If you have any further trouble or questions, don't hesitate to get in touch with our Customer Support Team via [email protected] or live chat (available Sunday-Friday 9 am - 9 pm GMT, though hours may vary).