Good to know
Chat with Fin — our virtual assistant from any page in our Help Centre.
Average first response time: within 24 business hours.
To help us better help you, reach out from the email associated with your account and include as many relevant details as you can.
Chat with Fin — our virtual assistant 💬
Start a live chat conversation with Fin, directly from any page in our Help Centre.
Fin can:
Answer common questions (like login, subscriptions, and reading issues)
Guide you to the right Help Centre article or next step
Collect the details we need to help you faster
If further help is needed, Fin will connect you with our support team.
Email us ✉️
You can contact our support team directly at the following email address: [email protected]
Our average first response time is within 24 business hours.
What our support team can help with ✅
Our team is happy to help you with things like:
Account & login support (including university/institution access issues)
Subscription, billing, refunds, and cancellations
Technical issues (books not loading, error messages, downloads failing, app performance)
Book availability questions (e.g., unavailable in your region, no longer available, requesting a title)
Accessibility support and feedback
What our support team cannot help with 🚫
To set expectations, there are some things we can’t do — usually due to platform limitations, publisher rights, or copyright rules:
Academic tutoring (e.g., answering questions from a textbook, completing assignments, or verifying citations for you)
Changing publisher rights restrictions (e.g., making a region-restricted title available immediately)
Exporting Perlego books to other formats/devices, or providing downloadable files outside the app
Changing copy limits (copying is limited to 10% per book, and we can’t reset or override this)
Self-serve guides 📚
You may find a quicker answer in one of these guides:
Still need help? 💙
Start with Fin in the Help Centre. If you need more support, Fin will connect you with our team — or you can email us directly at [email protected]
Note: we currently do not offer phone support. This helps us respond more efficiently and accurately through our digital channels.