Are you seeing a page like the above?
This would be because you signed up the ‘regular’ way as opposed to the ‘institutional way’.
To get your free account, you just need to follow these steps:
Head to your account settings
Delete your account (if you don't see this option, get in touch with support!)
Follow the link provided by your institution and enter the code you were given.
This link should take you to a ‘Group Register’ page where you will be able to enter your code.
❗️ If you do not have this link, then get in touch with your school/company administrator.
If you need anything else or have any questions, then feel free to get in touch 😊