If access to your books has been temporarily paused for this reason, do not worry!
All you will have to do is update the payment method (or take a look at the card details) and get in touch with us.
Update card:
Go to your account settings.
Click on the Payment tab.
Click on 'Change details'.
Awesome! Now let us know via the live-chat that you are ready for the charge to be retried 😊
💙 Contact Support
If you have any further trouble or questions, don't hesitate to get in touch with our Customer Support Team via [email protected] or live chat (available Sunday-Friday 9 am - 8 pm GMT though hours may vary).